Category Archives: LPG Save Blog

Calor gas shortages leave customers without heating (BBC News)

By | LPG Save Blog | No Comments

Customers have vented their anger after a shortage of Calor gas left some without hot water and unable to heat their homes over the Easter weekend.

About 3,300 Calor customers who use liquefied petroleum gas (LPG) have been affected by the delays which began when Storm Emma hit in late February.

Some said they had run out of gas despite ordering weeks in advance, while others said they are running low.

Calor said it was “extremely sorry” but the delays could take weeks to resolve.

The energy supplier has 110,000 LPG customers in Britain, and said the situation affected less than 3% of these customers.

However, since it first announced news of the delays on 6 March, it has attracted hundreds of angry comments on Facebook and Twitter, as well as on the review site Trustpilot. To read the full article please go to: http://www.bbc.co.uk/news/business-43619732

For further information regarding the LPG delivery and supply network issues please go to:  http://www.lpg-save.co.uk/category/lpg-save-blog/

For help with switching your Home Bulk Tank LPG supplier please go to http://www.lpg-save.co.uk/home-lpg-quote/ or http://powerandgas.co.uk/home-bulk-lpg-help/

 

Calor Gas – Delivery Update – April 2018

By | LPG Save Blog | No Comments

Calor Gas – Delivery Update – Published April 2018 – We apologise unreservedly to anyone who has been affected by our current service issues. We understand that customers depend on us to deliver gas reliably and that more communication, earlier on, would have helped our customers to feel more prepared.

We are taking every step possible to improve the service that our customers are receiving. This includes our extended delivery hours which include evenings, weekends and bank holidays as well as ensuring we have more people ready to answer your calls and queries. We are also updating this page regularly and using all available methods of communication; including social media, email, letters and text messages.

We are scheduling orders on a priority basis to deliver to those most in need first. Unfortunately, this means we may not be able to provide advance notice of when your delivery will be made. We will continue to review our systems to ensure that we can keep customers better informed in future.

For customers who are waiting for their delivery of gas; please be reassured that our delivery depots are doing everything they can to schedule your delivery, and we’ll have a driver with you as soon as we can. If you’ve subscribed to our text notification service, you will receive a text when your gas is loaded for delivery.

For customers who have gas; we would ask that you place an order as soon as your levels reach 25% and if needed please use your supplies sparingly. Your next delivery may be delayed as we focus on fulfilling existing orders.

To read the full update and to view the FAQ’s, please go to https://www.calor.co.uk/calor-delivery-update-2018

Please also go to http://www.lpg-save.co.uk/category/lpg-save-blog/ to read further articles relating to both Calor Gas and the wider issues impacting upon the UK LPG supply network

For Help with switching your Home Bulk Tank LPG supplier please go to http://www.lpg-save.co.uk/home-lpg-quote/ or http://powerandgas.co.uk/home-bulk-lpg-help/

Home Bulk Tank LPG – Delivery Update – March 2018

By | LPG Save Blog | No Comments

Due to the continued shortage of LPG within the UK, combined with the increased demand for LPG on the back of the unseasonably cold weather, we now have some significant delays in suppliers getting LPG deliveries out to their customers.

Many of the smaller LPG suppliers have been hit particularly hard, often finding it difficult to secure the suppliers necessary to maintain continuity of supply to their Home Bulk Tank & Commercial Bulk Tank LPG customers.

The shortage of LPG within the UK goes all the way back to October 2017, starting with Hurricane Harvey, that caused the closure of 4 refineries on the East Coast of America. In December 2017 the Forties Pipeline had to close for emergency maintenance and some large cargo’s of LPG, normally destined for the UK, were diverted to other North West European countries.

In more recent times, we have also had further disruption to the supply network caused by restrictions at both Stanlow Refinery (Essar Energy) in Cheshire and the Fawley Refinery (Exxon) in Southampton.

All LPG suppliers are taking measures to address the challenges faced. Driver hours have been extended and LPG deliveries are being prioritised around the clock to those customers who are vulnerable, who are low on gas or who are already out of gas. During this period customers are also being asked to use gas sparingly.

Customers who do not have ‘Telemetry’ for ‘Automatic Top-up’* and who are on ‘By Request’, are also being asked to place orders when they are on or around 40%.

* Customers who are on ‘Automatic Top-up’ may also find that their deliveries are being triggered later, often at 10% as in most cases this will still provide them with up to 20 days cover for a normal Domestic user of LPG.

See also: Calor Gas – Customer Delivery Update – March 2018

Switch Home Bulk Tank LPG Supplier – Click Here

Calor Gas – Customer Delivery Update – March 2018

By | LPG Save Blog | 6 Comments

If you are one of the many of thousands of Home Bulk Tank LPG customers now being impacted by Calor’s on-going delivery problems, please find below a copy of their latest Customer Delivery Update.

From the number of calls being received by LPG-Save, we are very aware that there are now a significant number of customers either out of gas or running extremely low on gas. If you are vulnerable or require assistance, please do continue to call Calor in order to ensure a speedy resolution to your situation.

Should you wish to discuss your Home Bulk Tank LPG supply together with the opportunity to switch to a better, lower cost Home Bulk Tank LPG supplier, please do call or email us on 0800 043 6100 or switch@lpg-save.co.uk

Calor Gas – Customer Delivery Update – March 2018

Although we are aware of the weather warnings in place for parts of the UK this weekend; our drivers and distribution depots are planning to operate extended delivery times and make deliveries throughout Saturday and Sunday wherever it is safe to do so. We are extremely sorry if you have been affected by the delivery backlog to our bulk LPG customers, and assure you that our delivery drivers, distribution depots and customer service teams are all working very hard to clear the backlog and get gas to those affected as quickly as possible.

Due to the increased call volumes, you may have experienced slower-than-normal response times at our call centres. We have drafted in extra staff to help with this. We will also continue to update this delivery update page regularly to keep customers informed.

This backlog is a direct result of significant disruption to the supply of LPG from UK refineries; which affected the whole industry. This was further exacerbated by the recent extreme weather conditions. Unfortunately, this means that some customers are experiencing lower than normal gas levels, and some customers have run out of gas. We apologise unreservedly for this.

Understandably, we are prioritising those customers who are without gas altogether, or running extremely low, including those who are most vulnerable and need urgent assistance.

We are continuing every effort to work through and reduce the delivery backlog. Some depots are more affected than others, so we are allocating our delivery fleet to the most affected areas to cope with extreme demand and to improve the situation as quickly as possible.

In the meantime, we are advising customers to use gas sparingly to prevent tanks from emptying before we can deliver. We recognise that this may cause problems, and we will keep you up-to-date as circumstances change and improve, but in the meantime, please do place your orders before your tank volume has reached 25% gas remaining; and please be aware that our usual delivery times are longer than normal during this period. We hope to return to our normal delivery service in the next few weeks.

 

Home & Business Bulk Tank LPG Prices are on the rise!

By | LPG Save Blog | No Comments

There are many factors that can impact on the underlying price of wholesale LPG within the UK, the key drivers being an increase in ‘global’ or ‘local’ demand, OPEC, conflict in oil producing countries, refinery output and down time, distribution and delivery costs and most topically, the £/$ exchange. Add to this the product shortages caused by tropical storm Harvey in North America and you will start to understand why both LPG and Kerosine prices are now at a 3 year high.

With many suppliers now needing to pass on these increases, this has inevitably caused a large churn of Home and Business LPG customers, all now looking for either best ‘switch offers’ or for improved ‘Trading Terms’ with their existing supplier.

Understanding your ‘Trading Terms’ (Supply Agreement) and the associated ‘Terms & Conditions’ is very important. Many Domestic customers, as an example, do feel that they have absolute price security over the full 24 months of their Supply Agreement term yet when they delve a little deeper, and often as a result of a significant pence per litre price increase, they quickly realise that their supplier is able to increase their price, or add a significant surcharge, at any time and without any real justification.

Customers reducing their consumption may also be penalised because some suppliers continue to reserve the right to apply a further price increase to bring customers back into line with what they believe to be the market price for their reduced annual usage.

To find out what you could be paying for your Home or Business Bulk Tank LPG and to compare the LPG suppliers and prices within your postcode area, simply call or mail us FREE on 0800 043 6100

LPG has a “vital role” in decarbonising heat in the UK

By | LPG Save Blog | No Comments

The trade association for the liquefied petroleum gas (LPG) industry, UKLPG, is hosting MPs at a parliamentary reception in the House of Commons to launch its landmark pathways document Gas for Off Grid Britain.

Following the launch of the Government’s Clean Growth Strategy earlier this month, UKLPG’s report highlights LPG’s potential to immediately and significantly reduce carbon in the thousands of homes and businesses in the UK that don’t have access to mains gas.

Chief executive of UKLPG, Rob Shuttleworth explains: “It is vital for the Government to recognise that LPG remains the lowest carbon, most efficient and effective conventional fuel for off-grid customers and this important message is one that we will be sharing with politicians today”.

“While there have been substantial changes in the UK’s energy landscape over the past decade, LPG is the fuel that continues to tick all the right boxes, from a commercial, residential and indeed a policy point of view.

“Electricity alone cannot meet the heat needs of the rural community and as an industry we are pioneering new technologies as well as bio-LPG as part of a portfolio of long-term low carbon LPG solutions that will support communities off the gas grid for many years to come.

“We can replace the oldest most inefficient oil boilers today with clean condensing LPG boilers that both lower consumer bills and reduce carbon emissions.  Whilst the consumer would enjoy the benefits of a new gas boiler, in most cases they would not need a new central heating system, and the LPG storage tank would be part of their supply contract.”

A low carbon fuel, LPG emits 35% less CO2 than coal, 12% less than oil and almost no black carbon. With low particle emissions, low NOx (nitrogen oxide) emissions and low sulphur content, it is the lowest carbon conventional off grid fuel, reliable and widely available, with a well-established supply infrastructure throughout the UK.

UKLPG is already developing plans to trial new technologies such as hybrid heat pumps with a boiler, gas absorption heat pumps and combined heat and power systems. Indeed, new technologies powered by LPG should be compared with the electric alternative from a lifetime cost cycle analysis, cost perspective, customer acceptability and practical effectiveness.

LPG suppliers have been working with Government, heating technology manufacturers and businesses to significantly reduce carbon and so have welcomed the Government’s Clean Growth Strategy, launched on 12th October, in which the Government makes it clear that it wants to reduce emissions from the 850,000 homes currently off the gas grid that use oil for heating. It takes a similar view for businesses that use oil boilers and face volatile costs.

Shuttleworth continues: “Today, the LPG industry is already working with the Energy Services Catapult to explore how LPG can help to fast-track the decarbonisation of off-gas grid Britain and the Government’s Clean Growth Strategy provides a firm framework for our activities in this area to progress at pace.”

For more information and to download the report visit: http://www.uklpg.org/publications/gas-for-off-grid-britain/

What is the Home Bulk Tank LPG ‘Tariff Comparison Rate’ (TCR)?

By | LPG Save Blog | No Comments

TCR is a way to compare Home Bulk Tank LPG prices (tariffs) across multiple LPG suppliers that takes into account factors a straight Pence Per Litre rate doesn’t, including standing charges, Free Gas and other discounts, ensuring that you always get the best possible rate for your Home Bulk Tank LPG usage. This is not the actual rate you will pay. It is for guidance only, and based on your estimated consumption figures only.

How to calculate TCR for LPG.

To calculate your Year 1 and Year 2 TCR your must know all of the variables applicable to your Domestic Home Bulk Tank LPG ‘Supply Agreement’, including your ‘estimated’ annual usage.

As an example, and as applied to an Industry Standard ‘Two Year’ Domestic LPG Supply Agreement:

Estimated Annual Usage: 5000 litres pa

Year 1 LPG Price: 34ppl, Fixed for 12 month (+vat @ 5%)

Year 2 Price Cap: 5.0ppl Year 2 Price cap

Gas Credit (FREE LPG GAS) : £100.00

Standing Charge / Tank Rental @ £60pa (16.4p per day) – Above Ground LPG Tank

In this scenario the Year 1 TCR would be 34.2p per litre + VAT @ 5% with a Year 2 TCR of ‘no more than’ 39.2p per litre.

Your Year 1 TCR is calculated by multiplying your estimated annual usage by your pence per litre LPG price. You then just need to add the annual Standing Charge and deduct 50% of any Free Gas or other incentives offered. When you then divide this figure by your estimated annual usage (the number you started with) you will get an indication of your Year 1 TCR for your Domestic Home Bulk Tank LPG.

If, and as in the example above, you have a ‘Price Cap’ or ‘Price Guarantee’ then this can simply be used to calculate your Year 2 TCR.

Domestic LPG & Home Energy Switching up by a massive 30% in 2016

By | LPG Save Blog | No Comments

With Bulk Tank LPG and ‘mains’ delivered energy costs now on the up, the number of people switching their energy supplier was up by a massive 30% in 2016.

Within the Home Bulk Tank LPG and Commercial Bulk Tank LPG market we have witnessed a number of suppliers making very large upward movements in the price that their customers pay on the back of both the weak pound and the general rise in the underlying cost of wholesale LPG.

Savvy LPG Home Bulk Tank & Commercial Bulk Tank customers are now really latching on to the opportunity to switch to better, lower cost LPG suppliers and providers, particularly those Domestic and Commercial LPG providers that can provide high levels of customer service combined with price security over the Supply Agreement term.

Throughout 2016 there were 7.7 m energy transfers, made up of 4.4m electric and 3.4m mains gas and LPG (Bulk Propane). To find out just how much you could save on your essential energy based utilities, Electricity, Mains Gas or LPG, simply go to www.powerandgas.co.uk to start the switch process.

Are you looking for an LPG qualified Gas Safe Registered Engineer?

By | LPG Save Blog | No Comments

The Gas Safe Register replaced CORGI as the registered body for gas engineers in 2009.

It is now the only place recommended to find an engineer qualified to work on domestic and commercial LPG Gas (Propane) installations, so whether you require an engineer for heating maintenance, pipework or new equipment installations simply go to the Gas Safe Register at www.gassaferegister.co.uk

Find An Engineer By Location

To find a Gas Safe Registered engineer covering your post code area simply select the type of work that you need doing, Domestic or Commercial. This will allow you to see all of the Gas Safe Registered Engineers within a radius of your post code area. A simple Advance Search will then allow you to identify Gas Type you require (LPG or Mains Gas), appliance type or specific activity.

Gas Emergencies

The LPG gas stored in your gas tank will be stored in a safe vessel maintained and tested by your Bulk LPG Gas supplier. Leaks from LPG Bulk Gas Tanks are very rare but if you can smell gas in the vicinity of your LPG Gas tank please extinguish all possible sources of ignition within 7.5 meters of the suspected leak.

If you can smell gas in your property then turn off all possible sources of ignition within the property. Do not use lights or any other electrical equipment.

Turn off all gas appliances, where safe to do so.

If you can smell can within your property open all windows and doors to vent the property, allowing any gas to disperse freely and quickly.

Call the Emergency Number of you Gas Supplier, listed on the side of your LPG Gas Tank, on bills and other literature.

Find Out How Much You Could Save... Get A Free Quote