Calor Gas – Customer Delivery Update – March 2018

By March 17, 2018LPG Save Blog

If you are one of the many of thousands of Home Bulk Tank LPG customers now being impacted by Calor’s on-going delivery problems, please find below a copy of their latest Customer Delivery Update.

From the number of calls being received by LPG-Save, we are very aware that there are now a significant number of customers either out of gas or running extremely low on gas. If you are vulnerable or require assistance, please do continue to call Calor in order to ensure a speedy resolution to your situation.

Should you wish to discuss your Home Bulk Tank LPG supply together with the opportunity to switch to a better, lower cost Home Bulk Tank LPG supplier, please do call or email us on 0800 043 6100 or switch@lpg-save.co.uk

Calor Gas – Customer Delivery Update – March 2018

Although we are aware of the weather warnings in place for parts of the UK this weekend; our drivers and distribution depots are planning to operate extended delivery times and make deliveries throughout Saturday and Sunday wherever it is safe to do so. We are extremely sorry if you have been affected by the delivery backlog to our bulk LPG customers, and assure you that our delivery drivers, distribution depots and customer service teams are all working very hard to clear the backlog and get gas to those affected as quickly as possible.

Due to the increased call volumes, you may have experienced slower-than-normal response times at our call centres. We have drafted in extra staff to help with this. We will also continue to update this delivery update page regularly to keep customers informed.

This backlog is a direct result of significant disruption to the supply of LPG from UK refineries; which affected the whole industry. This was further exacerbated by the recent extreme weather conditions. Unfortunately, this means that some customers are experiencing lower than normal gas levels, and some customers have run out of gas. We apologise unreservedly for this.

Understandably, we are prioritising those customers who are without gas altogether, or running extremely low, including those who are most vulnerable and need urgent assistance.

We are continuing every effort to work through and reduce the delivery backlog. Some depots are more affected than others, so we are allocating our delivery fleet to the most affected areas to cope with extreme demand and to improve the situation as quickly as possible.

In the meantime, we are advising customers to use gas sparingly to prevent tanks from emptying before we can deliver. We recognise that this may cause problems, and we will keep you up-to-date as circumstances change and improve, but in the meantime, please do place your orders before your tank volume has reached 25% gas remaining; and please be aware that our usual delivery times are longer than normal during this period. We hope to return to our normal delivery service in the next few weeks.

 

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